SHIPPING INFORMATION
We offer FREE Standard 2 Day shipping on all Qatar Orders QAR 500 and above.
For International Shipping, please get in touch with us.
For all Qatar and GCC Orders, orders are shipped from Qatar or Dubai and transacted in Qatari Riyals.
PRE-ORDER AND BACK-ORDERED ITEMS
If your order contains pre-order or back-ordered items, we will ship items as soon as they are available. Your order may arrive in multiple packages. For International orders, please note that we will hold the entire order until the pre-ordered or back-ordered items are available. We cannot split or combine any orders. If you have any questions, please contact our customer service department at wecare(at)teabalater(dot)com.
SHIPPING COSTS + DELIVERY TIMES
Orders must be placed by 11.30 am Qatar Time, Saturday – Thursday to start processing on the same day. Processing time usually takes 1-2 business day. Delivery times are based on orders placed between Saturday and Thursday.
INTERNATIONAL SHIPPING
We ship international orders through DHL Express and DHL eCommerce and ARAMEX. teabalater.com offers custom rate shipping for orders $500 and above. Where available, you will be able to select your preferred shipping method at checkout. Shipping costs are calculated based on the size, weight and destination country/region of your package once you begin the checkout process. The shipping costs provided excludes all import duties, taxes and applicable fees.
All orders ship Sunday through Thursday, excluding national holidays within Qatar.
TRACKING ORDERS
When your order is ready to be shipped, you will receive a shipment confirmation email. The majority of our orders are shipped within 1-2 business days after the order has been placed. The email will contain shipment details, your tracking number, and a package tracking link. To track an order on teabalater.com, sign in to access My Account that will contain your order information. You can also contact Teab Alater Customer Service to track your order.
For more information or questions, please contact Teab Alater Customer Service via email wecare(at)teabalater(dot)com.
