PRIVACY POLICY

Last Updated: 15th October 2024

At TEABALATER, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website, TEABALATER.com (the “Website”), and outlines your rights in relation to your personal data.

By accessing or using this Website, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use the Website.

  1. Data Controller

TEABALATER is the Data Controller responsible for your personal data. If you have any questions regarding this Privacy Policy or your personal data, please contact us at:
Email: wecare(at)teabalater(dot)com
Address: TEABALATER

B.49, Z.45, S.250, D Ring Road

Doha, Qatar

  1. Information We Collect

We collect the following categories of personal data from users of our Website:

2.1 Information You Provide

  • Contact Information: Name, email address, phone number, shipping/billing address.
  • Payment Information: Credit card details or other payment information (processed via secure third-party payment providers).
  • Account Information: If you create an account, we collect your username, password, and other profile details.
  • Order Information: Details of the products you purchase and any correspondence regarding orders.

2.2 Automatically Collected Information

When you visit our Website, we may collect certain information automatically, including:

  • Device Information: IP address, browser type, operating system, and device identifiers.
  • Usage Data: Information about how you interact with our Website, including browsing patterns, referral URLs, and pages visited.

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies help us improve functionality, analyze Website usage, and personalize content. For more information, please refer to our [Cookie Policy].

  1. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfill your orders: Including payment processing, shipping, and customer support.
  • To communicate with you: Responding to inquiries, sending updates, and providing marketing communications (with your consent).
  • To improve our Website and services: Using data to optimize your experience and ensure the Website functions properly.
  • To comply with legal obligations: As required by applicable laws and regulations.
  1. Legal Basis for Processing (For EEA Residents)

Under the GDPR, we process your personal data based on the following legal grounds:

  • Consent: For marketing communications, when you opt-in.
  • Contractual Necessity: To process and deliver your orders.
  • Legal Obligations: To comply with our legal and regulatory obligations.
  • Legitimate Interests: To enhance our services, prevent fraud, and improve user experience.
  1. Your Rights Under the GDPR (For EEA Residents)

As a resident of the European Economic Area (EEA), you have the following rights under the GDPR regarding your personal data:

  • Right to Access: You can request access to your personal data and obtain information about how it is processed.
  • Right to Rectification: You can request corrections to inaccurate or incomplete personal data.
  • Right to Erasure: You can request deletion of your personal data under certain conditions (e.g., when data is no longer needed).
  • Right to Restriction: You can request that we limit the processing of your personal data in specific cases.
  • Right to Data Portability: You have the right to receive your data in a commonly used format and transfer it to another controller.
  • Right to Object: You can object to processing for direct marketing or other legitimate interests.
  • Right to Withdraw Consent: If processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at: wecare(at)teabalater(dot)com

  1. Your Rights Under the CCPA (For California Residents)

If you are a resident of California, the California Consumer Privacy Act (CCPA) provides the following rights:

  • Right to Know: You have the right to request details of the personal information we collect, use, and disclose about you over the past 12 months.
  • Right to Delete: You can request that we delete personal information we have collected about you, subject to certain exceptions.
  • Right to Opt-Out: You have the right to opt-out of the sale of your personal information (Note: TEABALATER does not sell personal information).
  • Right to Non-Discrimination: You will not be discriminated against for exercising your CCPA rights.

To submit a CCPA request, please contact us at: wecare(at)teabalater(dot)com.

  1. Data Sharing and Transfers

We may share your personal data with:

  • Service Providers: Third-party vendors who assist us in operating our Website, processing payments, and fulfilling orders.
  • Legal Authorities: If required by law, or in response to valid requests from public authorities (e.g., for national security or law enforcement purposes).
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred to the new entity.

International Transfers (For EEA Residents)

Your personal data may be transferred outside of the EEA to countries that may not provide the same level of data protection as your home country. We ensure that such transfers comply with the GDPR, using appropriate safeguards such as Standard Contractual Clauses.

  1. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting purposes. The retention periods may vary depending on the nature of the data and the legal or regulatory obligations applicable to it.

  1. Data Security

We take the security of your personal data seriously. We have implemented appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

  1. Marketing and Communications

With your consent, we may use your personal data to send you promotional materials, newsletters, and updates. You can opt-out of receiving such communications at any time by clicking the “unsubscribe” link in the emails or contacting us at: wecare(at)teabalater(dot)com.

  1. Children’s Privacy

TEABALATER’s Website is not intended for use by children under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without verification of parental consent, we will take steps to delete that information.

  1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or applicable regulations. Any changes will be posted on this page, and where appropriate, we will notify you by email. Please review this Privacy Policy periodically for any updates.

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Email: wecare(at)teabalater(dot)com
Address: TEABALATER

B.49, Z.45, S.250, D Ring Road

Doha, Qatar

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